The following sections make up our Privacy Statement. For immediate access to specific details, click on the applicable heading.
Public Forums. Please remember that any information (including personal and business information) that you submit, post or otherwise reveal in a public forum (such as a bulletin board, chat room, blog or product discussion forum) is not subject to this Privacy Statement, will be seen by third parties not related to Vitera and may be used by them or Vitera to contact you for any purpose.
Statement Regarding Children. Vitera's products and services are not designed to appeal to children under the age of 13. As such, the Site is not directed at children under the age of 13 nor do we knowingly collect or maintain information from children under the age of 13 on the Site.
Business Information Collection and Use By Vitera
Vitera collects the Business Information necessary to enable us to respond to your requests for our products and services and to send you information regarding our products and services from time to time. Since most of the users of our products and Site are doing so in their capacity as employees or companies, most Business Information we collect will be in that capacity (rather than information about you individually, such as your personal tastes, etc.). For these purposes, we have defined "Business Information" as any information that identifies or may identify a company or an individual contact at a company or that allows others to contact a company or an individual contact at a company. When you visit the Site, you may be asked to submit information such as e-mail address, company name, address, phone number, your product version and/or areas of interest. We may also ask you where you heard about our company or products, or for other information that will help us understand more about your needs or help us process your requests for information. In addition, we collect credit card and related payment information when you order products, services or support plans online. Our information collection and use practices are described in more detail below.
Product Registration. You may be asked, on behalf of your company, to complete registration/activation form(s) on the Site or from within the products, with contact information for use by Vitera in accordance with this policy. Registration or activation information may include the name of your company, contact information, product information, customer ID, network and operating system, and other relevant information.
Customer Profile. We also collect Business Information when you create a customer profile or Passport account on some of the Site, which is required in order to access certain areas of the Site, purchase support plans and products, to obtain software downloads and certain online support services and to request information from us about our products and services. This information includes company name and contact information and other information about your company (for example, size, revenue, and number of employees), the products you may have licensed and other non-Vitera products you may currently use. We use this information in accordance with this policy to identify you, process your requests and administer your Vitera account(s).
Support. We offer certain limited online support services at the Site. If you access online support on the Site, you may be asked for information such as customer ID, product name, product version and other information to help us determine what the technical issues are and how best to help you resolve them. In addition, certain products allow you to submit support-related questions directly from the product. If you access online support services from a product, information about your network, operating system, printer, data and program path, product type, version, customer ID, the product's technical support information sheet, product serial number and other similar information will be automatically pre-populated for submission to our customer support representatives to assist them in answering your questions.
Newsletters. When you subscribe or sign up to receive newsletters published or offered via the Site, we will ask you for information necessary to enable us to process your request and to send you information regarding our products and services.
Product-Related Information Collection. Vitera collects certain additional information in connection with your use of our services or desktop products with online features. For instance:
- Product Updates. Some products provide you with the ability to download and register product and/or tax updates as they become available. During the download and registration process, we collect Business Information, including customer ID number and product version, type and serial number, in order to authorize your access and provide you with the appropriate update, and to update our records as to the product and products updates you have downloaded or installed.
- Account Set-Up and Access. Upon subscribing to our services, Vitera collects Business Information, which may include information such as product serial number, customer ID and your customer profile information, in order to identify you and authorize your access and use of the services and provide you with your relevant account information. Certain products provide you with the ability to access your account in order to obtain information such as your support plan status, service subscriptions, registrations and order history.
- Online Product /Account Application. Certain products and services are subject to an application and enrollment process, which may be completed on paper or online. Information requested may include federal ID numbers, bank account, payroll, credit card and contact information. This information is used to process your enrollment request and, if approved, to set up and administer your account.
- Web-based Services. In connection with certain of our Web-based services we collect certain additional information, including IP address, browser, connection speed, domain, referring URL and other environment-related information to enable us to provide a secure environment for the use of the services, to pre-populate forms and calculate aggregate statistical information about the customers using these services.
Vitera Products & Services. In addition to the uses set forth above, Vitera may use your Business Information to: 1) inform you of product upgrades and updates and subscription renewals; 2) inform you of tax, regulatory and other compliance issues with your software product or service; 3) notify you of products and services that we think may be of interest to you; 4) offer you discounts or other promotions with respect to Vitera products and services that we think may interest you; and 5) contact you for survey purposes to determine how we can better service you or provide better products to meet your needs.
Third-Party Products. Vitera may also use your Business Information to inform you of special discounts or offers from other companies we have carefully selected and whose products and services may be of interest to you.
Disclosure of Your Business Information
From time to time, Vitera may be required to release Business Information: 1) to comply with valid legal requirements such as a law, regulation, search warrant, subpoena or court order; 2) to enforce or apply the terms of any of our service or license agreements; or 3) in special cases, such as protecting the rights, property or safety of Vitera, our customers or others. We may also provide Business Information to government agencies and to our vendors, suppliers, authorized resellers and other business, development and industry partners ("Partners") to enable them to: 1) provide us with products and services to better operate and maintain the Site; 2) provide you with a product or service requested by you; or 3) enable them to market products or services to you. Vitera also may provide information about you that does not allow you to be identified to, or contacted by, ("Aggregate Information") third parties. For example, we might inform third parties regarding the number of users of the Site and the activities they conduct while on the Site. Depending on the circumstances, we may or may not charge for this Aggregate Information. We may also use this Aggregate Information as part of products or services that we provide to third parties and to improve our products, services and the Site.
Partner and Government Services. Vitera may engage Partners to perform functions on our behalf, which may include assisting us in processing your Business Information. Certain Partners and government agencies may collect Business Information (such as business name, address, e-mail address, credit card information and customer ID) directly from you and use of that information and other information provided by you to third parties is not governed by this policy even though those Partners and government agencies may share such information with Vitera.
Services and Product Data. Business Information collected by Vitera as set forth above does not include your company's data entered in the course of operating our products ("Product Data") or data provided by you while using our services ("Services Data"). Vitera will not access your Product Data or Services Data except in the following limited circumstances: (1) to provide you with technical support, solely at your request and with your permission; (2) on a limited-access basis to install updates, produce regular backups or restore data from backups at your request (3) where the inherent purpose of the product or service requires Vitera to provide the Product Data or Services Data to a third party on your behalf (for example where Vitera makes tax filings on your behalf or initiates bank transfers on your behalf) and, (4) unless you opt-out, to utilize Aggregate Information derived from Product Data and Services Data to help us improve our products and services and in developing additional offerings. Vitera will not provide your Product Data or Services Data to any third party or permit any third party to access your Product Data or Services Data, except by your permission or to comply with valid legal requirements such as a law, regulation, search warrant, subpoena or court order. In addition, if at any time you decide to discontinue your use of the applicable service, your Services Data will be destroyed and removed from all servers according to terms set forth in your Service Agreement.
Business Transfers. In the event that all or a portion of Vitera (or the assets of Vitera), is bought or sold, Business Information will likely be included among the transferred business assets, but such information remains subject to this Privacy Statement or a Privacy Statement substantially similar to this privacy statement.
How Vitera Protects Your Privacy Internally
Vitera wants your Business Information to remain as secure as reasonably possible. We combine industry-standard technical safeguards with a code of conduct for those employees that are permitted to access our customers' Business Information. When you purchase a product or service online, Vitera uses SSL encryption to encrypt your credit card information before it is sent to us in order to ensure the integrity and privacy of the credit card information that you provide to us via the Internet.
Many of our Web-based services are hosted on servers that are co-located at a third party facility with whom we have a contract providing for security measures. For example, hosted Services Data is submitted via SSL encryption and stored on a server equipped with industry standard firewalls.
Only authorized Vitera employees, agents or independent contractors are permitted to access your Business Information, Product Data or Web Services Data. Those employees that violate our Privacy Statement are subject to disciplinary action, up to and including termination.
Despite these security measures, Vitera does not represent or warrant that Business Information will be protected against loss, misuse, attacks, or alteration by third parties.
Your Privacy Choices
Occasionally, Vitera may send you communications to provide you with information or promotions relating to products and services that may be of interest to you, including notification of important product issues and updates. You may opt out of receiving these communications as indicated below. Additionally, we may still send you relationship or transactional messages in order to notify you of important product issues and updates, such as tax and other compliance-related matters, for the renewal of existing subscription services, to resolve specific questions or requests made by you via phone, fax, e-mail or the Web and in response to any activity completed on any of the Site, including but not limited to, registration, ordering, downloads and requests for information.
Vitera E-Mail Promotions. Each e-mail we send will contain instructions on how to unsubscribe in the event that you do not wish to receive future promotional e-mails from Vitera. If you choose to opt-out of receiving promotional e-mail communications from Vitera, we may still periodically communicate with you via mail and telephone. Please allow 10 business days to be removed from the Vitera promotional e-mail list.
Correcting or Updating Your Business Information and Contacting Vitera
You can always update the Business Information that you have provided to us and/or change your preferences with respect to marketing contacts from Vitera by contacting Vitera. Please note that it may take up to 4 weeks to be removed from the Vitera’s mail lists and 10 days to be removed from e-mail and phone lists.
Consent to Transfer
Users located outside the United States who submit Business Information to Vitera via the Site should be aware that the information they submit will be transferred to our servers located in the United States. Your submission of Business Information to us constitutes your consent to this transfer. Although Vitera will collect and use your Business Information only as stated in this Privacy Statement, laws generally applicable to the protection of personal data in the United States may not be as stringent as those in some users' home jurisdictions.
Changes to this Privacy Statement
Vitera may change this Privacy Statement at any time by posting the then current policy to the Site. Your use of the Site constitutes acceptance of the provisions of this Privacy Statement and your continued usage after such changes are posted constitutes acceptance of each revised Privacy Statement.
Last revised January 23, 2012.